Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at graftedbranchco@gmail.com. If your return is accepted, we’ll send you instructions on where to send your package. Return shipping costs must be paid by the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at graftedbranchco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unless Seel Return Assurance is purchased, certain types of items cannot be returned. These items include custom products (such as special orders or personalized items), shoes, gift cards, and sale items. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Get peace of mind while shopping for final sale items when you add Seel Return Assurance.
You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
All purchases are subject to the standard return period of 30 days, and returns must be initiated within 30 days from the date your package is marked as delivered by the carrier.
To initiate a return, please follow the instructions provided in your Seel confirmation email and submit your return at https://app.seel.com/return/portal/login.
We are unable to offer free return shipping on eligible item(s) returned. Seel will provide a prepaid return shipping label for domestic orders. We will deduct the standard $10 return shipping fee from your refund when processing the return.
Once the return is received and approved, the refund will be processed to your original form of payment.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.
Questions? Email us at returns@seel.com.